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Frequently Asked Questions

Pando Moto contact service are available between 8AM – 5PM, Monday to Friday excluding public holdays and weekends. Please allow up to 2 working days for a reply to your query during busy periods.

Our customer service can be contacted by email at [email protected]

  • To help you choose the best size, you’ll find our Size Guide on every product page.
  • If you need more help, our customer care team can answer all your questions on sizing and fit – simply email [email protected] for advice.

We suggest you register on our website to make sure your shopping experience is as smooth as possible. You will have to enter your shipping and billing addresses, which will speed up your checkout.

Registering allows you to:

  • Verify order status.
  • Faster checkout.
  • Receive email updates and promotions.
  • You can modify your account at any time.

If you forget your account password, click on the “forgot password?” link. You will be sent an email with a temporary password. It is recommended to change your temporary password after logging into your account.

Upon checking out, you will be prompted to sign into your account. You will be able to make changes to your cart until the order is confirmed.

Purchasing from Pando Moto is easy: browse the products you are interested through our menu at the top or click on the search icon (top right) and enter a keyword(s) to search for a specific item or feature. When you have selected an item and size you wish to purchase, click “Add to Basket”. To complete the purchase, click on the shopping cart icon on the top right hand corner of the screen. This will take you through to the checkout process, where you will enter your shipping address and payment method. Done!

For shipping rates and estimated arrival times please navigate to our shipping information page: Shipping & Returns

We deliver to most of the countries worldwide, you can check our list of shipping destinations at the checkout process page.

Our warehouse is based in Lithuania, EU. So anything you order on our store, that is where it goes from!

No. All of our couriers require a recipient signature to prove delivery of the item. This cannot be guaranteed at a PO Box address.

You can track your order using your tracking number. You will receive this in a shipment confirmation email when your order is dispatched. You may have to allow 24 hours for this number to become active.

If you have received an incorrect item, contact us at [email protected] where an advisor will be happy to help.

Pando Moto operates on a Delivered Duty Unpaid basis.

Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs authorities for current charges, so you are not surprised by charges you were not expecting.

The customer must take full liability for any parcels returned to Pando Moto due to unpaid customs charges, ignored/unseen emails from your customs office or chosen carrier. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.

You can return items that you are not happy with within 30 days from purchase. For more information, please check: Shipping & Returns

You will receive a full refund for products returned to Pando Moto within the 30 day refund period. All product must be in new, unused condition, with all garment tags still attached, and in its original packaging. The refund will be processed via the payment method used to place the initial order to the original account used for payment. Shipping costs are not refunded unless your items are faulty.

INTERNATIONAL/non-EU CUSTOMERS: Customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.
Please note that it can take up to 7-14 business days for the refund to appear in your account.

* All items must be returned unworn, unwashed and in its original condition, complete with tags and packaging. (If not, we retain the right to charge a 20 EUR fee from your refund for re-stocking).

In the unlikely event an item you have ordered is out of stock we will contact you and issue you a full refund for that item.

Please check your email inbox, as we will have notified you before hand.

We work in a simple return for refund basis, if you want a different size/color/model than you ordered in a first place, please place another order with us.

We currently accept the following payment methods:

  • Visa
  • MasterCard
  • American Express
  • PayPal
  • PaySera
  • Bank Transfer