Frequently Asked Questions

• To help you choose the best size, you’ll find our Size Guide on every product page.
• If you need more help, our customer care team can answer all your questions on sizing and fit – simply email [email protected] for advice.

Pando Moto contact service are available between 8AM – 5PM, Monday to Friday excluding public holdays and weekends. Please allow up to 2 working days for a reply to your query during busy periods.

Our customer service can be contacted by email at [email protected]

We suggest you register on our website to make sure your shopping experience is as smooth as possible. You will have to enter your shipping and billing addresses, which will speed up your checkout.

Registering allows you to:

• Verify order status.
• Faster checkout.
• Receive email updates and promotions.
• You can modify your account at any time.

If you forget your account password, click on the “forgot password?” link. You will be sent an email with a temporary password. It is recommended to change your temporary password after logging into your account.

Upon checking out, you will be prompted to sign into your account. You will be able to make changes to your cart until the order is confirmed.

Purchasing from Pando Moto is easy: browse the products you are interested through our menu at the top or click on the search icon (top right) and enter a keyword(s) to search for a specific item or feature. When you have selected an item and size you wish to purchase, click “Add to Basket”. To complete the purchase, click on the shopping cart icon on the top right hand corner of the screen. This will take you through to the checkout process, where you will enter your shipping address and payment method. Done!

For shipping rates and estimated arrival times please navigate to our shipping information page: Shipping & Returns