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Frequently Asked Questions

Frequently Asked Questions

Our customer service is available between 8AM – 5PM, Monday to Friday, excluding public holidays and weekends.

We may take up to 48 hours to respond to your query, so please be patient, we will get to you as soon as possible.

Our customer service can be contacted by email at or within our contact us form here.

  • To help you choose the best size, you’ll find our Size Guide on every product page.
  • If you need more help, our customer service team are ready to answer all of your questions on sizing, fit and product features – simply email for advice.

We suggest you register on our website to make sure your shopping experience is as smooth as possible. You will have to enter your shipping and billing addresses, which will speed up your checkout.

Registering allows you to:

  • Verify order status.
  • Faster checkout.
  • Receive email updates and promotions.
  • You can modify your account at any time.

If you forget your account password, click on the “forgot password?” link. You will be sent an email with a temporary password. It is recommended to change your temporary password after logging into your account.

Upon checking out, you will be prompted to sign into your account. You will be able to make changes to your cart until the order is confirmed.

Purchasing from Pando Moto is easy, browse the products you are interested through our page or click on the search icon (top right) and enter a keyword(s) to search for a specific item or feature.

When you have selected an item and size you wish to purchase, click “Add to Basket”. Once you are ready to complete the purchase, click on the shopping cart icon on the top right hand corner of the screen. This will take you through to the checkout process, where you will enter your shipping address and payment method. Done!

For more details on shipping rates and estimated arrival times please navigate to our shipping information page – Shipping & Returns


We deliver to most of the countries worldwide, you can check our list of shipping destinations at the checkout process page.

All of our products are being shipped from the Lithuania, EU as this is where our warehouse is located.

No. All of our couriers require a recipient signature to prove delivery of the item. This cannot be guaranteed at a PO Box address.

You can track your order using your tracking number. You will receive this in a shipment confirmation email when your order is dispatched. You may have to allow 24 hours for this number to become active.

If you have received an incorrect or faulty item, contact us at where our customer service team will be happy to help.

Pando Moto operates on a Delivered Duty Unpaid basis.

Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs authorities for current charges, so you are not surprised by charges you were not expecting.

The customer must take full liability for any parcels returned to Pando Moto due to unpaid customs charges, ignored/unseen emails from your customs office or shipping carrier. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.

You can return the items that you are not happy with within a 30 days from the date of your purchase. For more details and information please see our returns page-  Shipping & Returns

You will receive a full refund for products which are returned to Pando Moto within our 30 day product return policy. All product must be in new, unused condition, with all garment tags still attached, and in its original packaging. The refund will be processed via the payment method used to place the initial order to the original account used for payment. Shipping costs are not refunded unless your items arrived faulty.

INTERNATIONAL/non-EU CUSTOMERS: Customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.
Please note that it can take up to 7-14 business days for the refund to appear in your account.

* All items must be returned unworn, unwashed and in its original condition, complete with tags and packaging. (If not, we retain the right to charge a 20 EUR fee from your refund for re-stocking).

In the unlikely event an item you have ordered is out of stock we will contact you via email and issue you a full refund for that item.

Please check your email inbox, as we will have notified you before hand.

We work in a simple return for refund basis, if you want a different size/color/model than you ordered in a first place, please place another order with us.

We currently accept the following payment methods:

  • Visa
  • MasterCard
  • American Express
  • PayPal
  • PaySera
  • Bank Transfer

Pando Moto guarantees its products with a 2 Year Warranty from the original date of purchase. This warranty covers the product for the original owner against defects in materials and workmanship. If the product ever fails during the warranty period due to a manufacturing or material defects, Pando Moto repairs or replaces with like product at own discretion.

To make the warranty claim, an end user must return faulty items to the original authorized Pando Moto Dealer where the item was purchased and submit original sales receipt. A dealer will then contact Pando Moto and follow its procedures. The warranty is applicable for motorcycle: jeans, leggings, jackets, belts, shirts.

Our warranty covers any type of manufacturing or material fault within the 2 Year Warranty period. During this time, we assume that Pando Moto products will not produce any defects in the materials used and/or have any construction and manufacturing flaws.

What is excluded by the Pando Moto warranty?

This warranty does not cover:

  • Damages caused by accidents.
  • Normal wear and tear damages*.
  • Improper use and maintenance of the garment.
  • Any form of alteration and modification of the product (unauthorized repairs, etc.).
  • Sun damage or the natural breakdown of colors, structure, and material over time.
  • User’s subjective assessments like comfort, fit, etc.

*Pando Moto warranty covers manufacturing defects in materials and workmanship, but it does not cover normal wear and tear. Wear and tear is damage that naturally and inevitably occurs as a result of normal use (marks from rubbing on points of a motorcycle, general deterioration of the materials and fabrics after repetitive motion over time and fading of the color). Regardless of how carefully you use, or how well you care for your Pando Moto product, it will eventually begin to show age and wear.

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