Free shipping on all orders over 200 eur X

Privacy policy

COPYRIGHTS AND INTELLECTUAL PROPERTY RIGHTS NOTICE

This Website contains information, images, photographs, logos, advertising, music, video, and other contents which are exclusive property of Pando Moto or granted under license by their respective right owners. All trademarks, copyright, patents, industrial design rights, trade dress, registered or not, arising out from the works of Pando Moto displayed on the Website are exclusive property of Pando Moto. The abovementioned signs and materials are protected against unauthorized use by intellectual property laws and you cannot reproduce, totally or partially, publish, transmit, modify totally or partially, or sell any of the material contained in this Website. No right or other claims may be deemed assigned to you as a result of downloading and/or copying the abovementioned materials.

Here at Pando Moto we’re committed to ensure you that your privacy and security are protected. Our customers, and website visitors, are our top priority and we want to keep you informed on your rights relating to your information. This privacy policy sets out how Pando Moto uses and protects any information that you give us when you use this website. Pando Moto may change this policy from time to time by updating this page, so please check back every so often.

WHY DO WE COLLECT YOUR DATA?

We want to provide you with the best service we possibly can and offer a seamless user experience on our website. As we sell and dispatch products, we’ll need your data in order to send your order out to you, let you know when it’s coming and prevent fraud. We’d also like to use your data to keep you up to date with what we’re doing, including our latest news and offers.

HOW DO YOU GET MY CONSENT?

When you provide us with your data to complete a transaction, verify your credit card, place an order, contact our customer services team, arrange for a deliver or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent. This is usually a tick-box on check out, or if you register for our newsletter. If you have opted in, then change your mind at any time, please contact us and we can remove your data records. Email us on info@pandomoto.com

EMAIL MARKETING

If you have agreed to receive them, we’ll send you emails concerning new products, special offers or other information which we think you may find interesting using the email address which you have provided.
You can stop these at any time by:

 

  • By clicking ‘unsubscribe’ in any of the marketing messages you receive, this can typically be found at the bottom of email.
  • By emailing us on info@pandomoto.com (please allow 5 working days for us to remove you from the mailing list)

 

ONLINE ADVERTISING AND REMARKETING

To keep you as up to date as possible with what’s new at Pando Moto, we may occasionally use adverts and remarketing adverts which will show across other websites, social networks and apps that you visit. They may include products and services that we think you will be interested in, based on what you have viewed or bought on our website. We obtain this information via pixels, tags, cookies or by services that are offered by websites and social media networks.

SOCIAL MEDIA

We love to see what our Pando Moto customers are wearing, having conversations with you and supporting your customer service needs through social media.

If you interact with us on social media, you are consenting and allowing us to interact with you. An interaction can be defined as liking or following our Instagram, Facebook or YouTube accounts, commenting or tagging us in photos or posts and sharing our content. From this interaction, we may collect data that will help enhance your experience with us in the future.

We love to our customers and fans and like to share your social media content through our channels. You can share your intention to have your image shared by tagging us in a photograph or use any of our branded hashtags found on the official Pando Moto instagram here. By interacting with us in this way, you are consenting that we can use images or comments royalty free without limitation. If you are unhappy with us sharing your comments or images, please do let us know and we will remove the image.

Email us on info@pandomoto.com with any questions or concerns.

SHOPPING AT OUR ONLINE STORE

Pando Moto will not disclose any of your information to any third parties except in a situation where it is part of providing a service to you.

Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

Examples of third party providers include:

  • Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
  • Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

We may provide third parties with aggregated but anonymous information and analytics about our customers and, before we do so, we will make sure that it does not identify you.

 

COOKIES

What is a cookie?

  • A cookie is a small file which asks permission to be placed on your computer’s hard drive.
    Cookies allow web applications to respond to you as an individual and help us to provide you with a better website, tailoring it to your needs. By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. You can choose to accept or decline cookies, this may prevent you from taking full advantage of the website.

The four main types of cookies we use are:

  • Site functionality Cookies
    Allow you to navigate the site and use our features, such as “add to cart”.
  • Website Analytic Cookies
    Allow us to measure the actions you are taking on our website, which helps us improve your experience and the website functionality.
  • Segmentation and Targeting Cookies
    Allows us to send you personalised email communications, but only if you have opted in to recive them.
  • Customer preference and personalisation cookies
    These cookies will remember your preferences (like your location and what you have looked at), so we can make your shopping experience as seamless as possible, and more personal to you.
  • Targeting or advertising cookies
    Used to deliver ads, relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

 

HOW TO DELETE COOKIES

If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Please note that by deleting or disabling future cookies, your user experience may be affected, and you might not be able to take advantage of certain functions of our site.

Please do not hesitate to contact our team on info@pandomoto.com

WHAT INFORMATION DO WE COLLECT?

We use your information in a number of different ways depending on how you interact with us. The table below set this out in detail, showing what we collect and why.

 

WHAT WE COLLECTWHY WE COLLECT
Online Purchase
  • Contact information such as name, address, e-mail address and telephone number.
  • Payment information and payment history (through WooCommerce) – Please note Pando Moto do NOT store ANY payment details and cannot view them at any time.
  • Order information.
  • To ensure we can deliver your purchase.
Purchase History and Saved Items
  • What you’ve bought.
  • What you’ve stored in your basket.
  • Your email address.
  • To provide you with best customer service possible.
  • To help you check out easier.
Customer Service Inquiries
  • Contact information such as name, address, e-mail address and telephone number.
  • Order information.
  • All correspondence in the matter.
  • We will use your personal data to manage your queries, handle complaints and support matters through e-mail, chat function and social media.
  • We may also contact you if there is a problem with your order.
Newsletter Subscriptions
  • Email address.
  • To keep you up to date, we only send this with your permission.
Website data
  • Analytical data such as website pages visited, device used, your location data.
  • To help us understand how you use the website so we can improve the experience.

 

CUSTOM TAXES AND DUTIES

Pando Moto operates on a Delivered Duty Unpaid basis. This means that any outstanding import duties, clearance fee’s, brokerage fees or other additional charges have to be paid by the customer upon delivery of your order.

Contact your local customs authority for more information.
The customer must take full liability for any parcels returned to Pando Moto due to unpaid customs charges or ignored/unseen emails from your customs office or chosen carrier. Any postal charges, returned shipment costs, customs charges and handling fees will be deducted from any due refund or exchange request.

RETURNS AND EXCHANGES

You can return items that you are not happy with within 30 days from purchase. You can download our a Returns & Exchanges form here, please inform us first prior to the return. Please note that Pando Moto is not responsible for any return shipping costs.

Please follow the steps:

  • Inform us, that you want to return an item.
  • Fill our returns form and place it together with your return.
  • All items must be returned unworn, unwashed and in its orignal condition complete with tags and packaging.
  • Send your return/exchange back to our warehouse addressed on the returns form.
  • If possible, provide us with tracking number of your return.
  • Once we receive your parcel we will process everything accordingly and keep you updated via email along the way.
  • Please allow up to 7 working days for your refund to reach your account. (Shipping costs are not refundable).

 

INTERNATIONAL RETURNS

You can return items that you are not happy with within 30 days from purchase. You can download our a Returns & Exchanges form here, please inform us first prior to the return.

Please note that for International/non-EU returns we have a charge of 11.89EUR which must be paid by us to Customs Authorities upon receiving returns from International/non-EU countries. The amount stated will be deducted from your payment for products upon refund.

Please follow the steps:

  • Inform us, that you want to return an item.
  • Fill our returns form and place it together with your return.
  • All items must be returned unworn, unwashed and in its orignal condition complete with tags and packaging.
  • Send your return/exchange back to our warehouse addressed on the returns form.
  • If possible, provide us with tracking number of your return.
  • Once we receive your parcel we will process everything accordingly and keep you updated via email along the way.
  • Please allow up to 7 working days for your refund to reach your account. (Shipping costs are not refundable).
REMOTE AREAS

International/non-EU customers only.

Please note that we have a 20 EUR charge for orders which contains with a postcode from our carriers Remote Areas list.

Please check this list here

Subscribe to our newsletter and always be the first to hear our news!
By using our website, you accept that we set cookies. Read more X
SIGN UP AND WIN A PAIR OF PANDO MOTO JEANS.

Enter your email to receive your warm welcome.
Enjoy your stay.

For new customers only. Cannot be combined with any other offers or promotions. By signing up, you agree to receive pandomoto.com emails ant promotions. See our Privacy Policy for more details.