Privacy Policy
This Website contains information, images, photographs, logos, advertising, music, video, and other contents which are exclusive property of Pando Moto or granted under license by their respective right owners. All trademarks, copyright, patents, industrial design rights, trade dress, registered or not, arising out from the works of Pando Moto displayed on the Website are exclusive property of Pando Moto. The abovementioned signs and materials are protected against unauthorized use by intellectual property laws and you cannot reproduce, totally or partially, publish, transmit, modify totally or partially, or sell any of the material contained in this Website. No right or other claims may be deemed assigned to you as a result of downloading and/or copying the abovementioned materials.
Here at Pando Moto we’re committed to ensure you that your privacy and security are protected. Our customers, and website visitors, are our top priority and we want to keep you informed on your rights relating to your information. This privacy policy sets out how Pando Moto uses and protects any information that you give us when you use this website. Pando Moto may change this policy from time to time by updating this page, so please check back every so often.
We want to provide you with the best service we possibly can and offer a seamless user experience on our website. As we sell and dispatch products, we’ll need your data in order to send your order out to you, let you know when it’s coming and prevent fraud. We’d also like to use your data to keep you up to date with what we’re doing, including our latest news and offers.
When you provide us with your data to complete a transaction, verify your credit card, place an order, contact our customer services team, arrange for a deliver or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent. This is usually a tick-box on check out, or if you register for our newsletter. If you have opted in, then change your mind at any time, please contact us and we can remove your data records. Email us on [email protected]
If you have agreed to receive them, we’ll send you emails concerning new products, special offers or other information which we think you may find interesting using the email address which you have provided. You can stop these at any time by:
- By clicking ‘unsubscribe’ in any of the marketing messages you receive, this can typically be found at the bottom of email.
- By emailing us on [email protected] (please allow 5 working days for us to remove you from the mailing list)
To keep you as up to date as possible with what’s new at Pando Moto, we may occasionally use adverts and remarketing adverts which will show across other websites, social networks and apps that you visit. They may include products and services that we think you will be interested in, based on what you have viewed or bought on our website. We obtain this information via pixels, tags, cookies or by services that are offered by websites and social media networks.
We love to see what our Pando Moto customers are wearing, having conversations with you and supporting your customer service needs through social media.
If you interact with us on social media, you are consenting and allowing us to interact with you. An interaction can be defined as liking or following our Instagram, Facebook or YouTube accounts, commenting or tagging us in photos or posts and sharing our content. From this interaction, we may collect data that will help enhance your experience with us in the future.
We love to our customers and fans and like to share your social media content through our channels. You can share your intention to have your image shared by tagging us in a photograph or use any of our branded hashtags found on the official Pando Moto instagram here. By interacting with us in this way, you are consenting that we can use images or comments royalty free without limitation. If you are unhappy with us sharing your comments or images, please do let us know and we will remove the image.
Email us on [email protected] with any questions or concerns.
Pando Moto will not disclose any of your information to any third parties except in a situation where it is part of providing a service to you.
Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
Examples of third party providers include:
- Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
- Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
- Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
We may provide third parties with aggregated but anonymous information and analytics about our customers and, before we do so, we will make sure that it does not identify you.
What is a cookie?
- A cookie is a small file which asks permission to be placed on your computer’s hard drive. Cookies allow web applications to respond to you as an individual and help us to provide you with a better website, tailoring it to your needs. By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. You can choose to accept or decline cookies, this may prevent you from taking full advantage of the website.
The four main types of cookies we use are:
- Site functionality Cookies
Allow you to navigate the site and use our features, such as “add to cart”. - Website Analytic Cookies
Allow us to measure the actions you are taking on our website, which helps us improve your experience and the website functionality. - Segmentation and Targeting Cookies
Allows us to send you personalised email communications, but only if you have opted in to recive them. - Customer preference and personalisation cookies
These cookies will remember your preferences (like your location and what you have looked at), so we can make your shopping experience as seamless as possible, and more personal to you. - Targeting or advertising cookies
Used to deliver ads, relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.
If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Please note that by deleting or disabling future cookies, your user experience may be affected, and you might not be able to take advantage of certain functions of our site.
Please do not hesitate to contact our team on [email protected]
We use your information in a number of different ways depending on how you interact with us. The table below set this out in detail, showing what we collect and why.
| WHAT WE COLLECT | WHY WE COLLECT | |
| Online Purchase |
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| Purchase History and Saved Items |
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| Customer Service Inquiries |
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| Newsletter Subscriptions |
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| Website data |
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You will receive a full refund for products returned to Pando Moto within the 30 day refund period. All product must be in new, unused condition, with all garment tags still attached, and in its original packaging. The refund will be processed via the payment method used to place the initial order to the original account used for payment. Shipping costs are not refunded unless your items are faulty.
INTERNATIONAL/non-EU CUSTOMERS: Customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.
Please note that it can take up to 7-14 business days for the refund to appear in your account.
*All items must be returned unworn, unwashed and in its original condition, complete with tags and packaging. (If not, we retain the right to charge a 20 EUR fee from your refund for re-stocking).
You can return items that you are not happy with within 30 days from purchase. For more information, please check: Shipping & Returns
You can return items that you are not happy with within 30 days from purchase. For more information, please check: Shipping & Returns
Pando Moto operates on a Delivered Duty Unpaid basis. This means that any outstanding import duties, clearance fee’s, brokerage fees or other additional charges have to be paid by the customer upon delivery of your order.
Contact your local customs authority for more information.
The customer must take full liability for any parcels returned to Pando Moto due to unpaid customs charges or ignored/unseen emails from your customs office or chosen carrier. Any postal charges, returned shipment costs, customs charges and handling fees will be deducted from any due refund or exchange request.
