CRASHES WORTH THE SCARS AND MEMORIES

At PANDO MOTO, we build gear for real riders and real roads.

We know that sometimes the ride doesn’t go as planned. When a motorcycle accident damages your PANDO MOTO gear while it's doing its job, we want to help you get back on the road.

That’s why we’ve created the PANDO MOTO Crash Replacement Program.

If you’re involved in a motorcycle accident while wearing registered PANDO MOTO gear, and the product is damaged as a result of the crash, we may replace it with the same product or the closest available equivalent.

To apply, submit your claim through the Crash Replacement Program form and provide all required information and documentation.

CRASH REPLACEMENT PROGRAM POLICY

1. Eligibility Requirements
The Crash Replacement Program applies only when all of the following conditions are met:

• The product was purchased within the last 3 years.
• The product was registered in the Crash Replacement Program within 30 days of purchase.
• The claimant is the original purchaser and owner of the product.
• The damage occurred during a motorcycle riding accident.
• The claim is submitted within 60 days of the accident date.
• The damaged product has not previously been replaced through the Crash Replacement Program.

Each eligible product may receive only one replacement. Products that have already been replaced under this program are no longer eligible for future replacement claims.

2. Product Condition After the Accident
The product must show visible damage caused by the accident that affects its structural integrity, protective performance, functionality, or safety.

Examples of qualifying damage include:

• Tears
• Holes
• Abrasion through protective layers
• Impact-related damage
• Damage affecting seams, armor pockets, or critical protection zones

Normal wear and tear, cosmetic marks, discoloration, or damage unrelated to a motorcycle accident are not covered.

PANDO MOTO reserves the right to inspect and evaluate the damaged product before approving a replacement.

3. Required Documentation
To qualify for the Crash Replacement Program, customers must provide:

• A completed Crash Replacement Program claim form.
• Proof of purchase.
• Clear, high-resolution photos of the damaged product from multiple angles.
• Detailed photos showing damaged areas.
• A written description of the accident, including:
  o Date of the accident
  o Location
  o Riding conditions
  o Brief description of how the accident occurred
  

PANDO MOTO may request additional information, photos, or documentation if required during the evaluation process.

4. Return of the Damaged Product
If the claim is approved for further evaluation, the customer must return the damaged product to PANDO MOTO.

• Return shipping costs are the responsibility of the customer.
• Products must be shipped to the address provided by PANDO MOTO.
• Failure to return the product may result in the claim being rejected.
  Returned products become the property of PANDO MOTO and may be used for quality control, safety analysis, and product development purposes.
  

5. Replacement Product
Approved claims will be replaced with:

• The same product, size, and color whenever available.

If the original product is discontinued, unavailable, or no longer manufactured:

• PANDO MOTO will select the closest available equivalent product based on protection level, functionality, and product category.

The replacement product will be selected solely at the discretion of PANDO MOTO. Cash refunds, store credits, or customer-selected alternative products are not available under this program.

6. Claim Review and Approval
All claims are individually reviewed by the PANDO MOTO team.
Approval is based on:

• Compliance with all program requirements.
• Verification of product registration.
• Verification of ownership.
• Inspection of accident-related damage.
• Review of submitted documentation.
  

Claim review times may vary depending on the complexity of the case.

7. Right to Deny Claims
PANDO MOTO reserves the right to deny any claim if:

• The product was not registered within 30 days of purchase.
• The product was purchased more than 3 years before the accident date.
• The claim is submitted more than 60 days after the accident.
• The claimant is not the original owner.
• The damage is unrelated to a motorcycle riding accident.
• The product has already been replaced under this program.
• Required documentation is missing or insufficient.
• The damaged product is not returned for inspection when requested.
• Information provided is inaccurate, misleading, or fraudulent.
  

Any attempt to misuse the program may result in permanent disqualification from future participation.

8. Program Changes

PANDO MOTO reserves the right to modify, suspend, or discontinue the Crash Replacement Program at any time without prior notice.

Any claim submitted before such changes will be evaluated according to the policy in effect on the date the claim was submitted.

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