Free shipping on all orders over 200 eur X

Shipping & Returns

EU SHIPPING

We aim to dispatch all orders within 3 working days, usually all placed orders are shipped next working day. Our service is available Monday – Friday.

  • FREE TRACKED EU DELIVERY ON ALL ORDERS OVER €200!
  • (Shipped by DPD on a 3-5 working day tracked service).

  • STANDARD DELIVERY – €9.99
  • (Shipped by DPD on a 3-5 working day tracked service).

  • EXPRESS DELIVERY – €25.00
  • (Shipped by DHL Express on a 1-3 working day tracked service).

    SHIPPING TO LITHUANIA IS FREE ON ALL ORDERS!

     

    INTERNATIONAL / NON-EU SHIPPING

    We aim to dispatch all orders within 3 working days, usually all placed orders are shipped next working day. Our service is available Monday – Friday.

  • FREE TRACKED DELIVERY ON ALL ORDERS OVER €200!
  • (Shipped by DHL on a 3-5 working day tracked service).

  • EXPRESS DELIVERY – €25.00
  • (Shipped by DHL Express on a 1-3 working day tracked service).

     

    CUSTOM TAXES AND DUTIES

    Pando Moto operates on a Delivered Duty Unpaid basis. This means that any outstanding import duties, clearance fee’s, brokerage fees or other additional charges have to be paid by the customer upon delivery of your order.

    Contact your local customs authority for more information.
    The customer must take full liability for any parcels returned to Pando Moto due to unpaid customs charges or ignored/unseen emails from your customs office or chosen carrier. Any postal charges, returned shipment costs, customs charges and handling fees will be deducted from any due refund or exchange request.

    RETURNS AND EXCHANGES

    You can return items that you are not happy with within 30 days from purchase. You can download our a Returns & Exchanges form here, please inform us first prior to the return. Please note that Pando Moto is not responsible for any return shipping costs.

    Please follow the steps:

    • Inform us, that you want to return an item.
    • Fill our returns form and place it together with your return.
    • All items must be returned unworn, unwashed and in its orignal condition complete with tags and packaging.
    • Send your return/exchange back to our warehouse addressed on the returns form.
    • If possible, provide us with tracking number of your return.
    • Once we receive your parcel we will process everything accordingly and keep you updated via email along the way.
    • Please allow up to 7 working days for your refund to reach your account. (Shipping costs are not refundable).

     

    INTERNATIONAL RETURNS

    You can return items that you are not happy with within 30 days from purchase. You can download our a Returns & Exchanges form here, please inform us first prior to the return.

    Please note that for International/non-EU returns we have a charge of 11.89EUR which must be paid by us to Customs Authorities upon receiving returns from International/non-EU countries. The amount stated will be deducted from your payment for products upon refund.

    Please follow the steps:

    • Inform us, that you want to return an item.
    • Fill our returns form and place it together with your return.
    • All items must be returned unworn, unwashed and in its orignal condition complete with tags and packaging.
    • Send your return/exchange back to our warehouse addressed on the returns form.
    • If possible, provide us with tracking number of your return.
    • Once we receive your parcel we will process everything accordingly and keep you updated via email along the way.
    • Please allow up to 7 working days for your refund to reach your account. (Shipping costs are not refundable).
    REMOTE AREAS

    International/non-EU customers only.

    Please note that we have a 20 EUR charge for orders which contains with a postcode from our carriers Remote Areas list.

    Please check this list here

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