Politique de remboursement

Returns Policy
Products must be in new, unused condition, including the original box/packaging and all tags.
We’ve made it easy for you to start your online return. Just enter your order number and email address to get started. Please note, items must be sent back within 14 days of purchase. If Pando is handling your return, you will receive return instructions in a separate email within 48 hours

https://returns.pandomoto.com/

• Once your return is received and inspected, refunds will be processed to the original payment method. Credit card refunds may take an additional 2–10 business days to appear, depending on your bank.
• Customers are responsible for return shipping costs. Pando Moto can arrange return shipping at a cost, which will be deducted from the refund. Costs vary by country; refer to the return request for details.
• Abuse of the policy, such as ordering multiple (more than two) of the same or similar items with the intent of returning most, is not permitted. Contact us if you’re unsure about sizing or product specifications before ordering.
• Refer to our “Shipping and Returns” section for further instructions on sending your return. Items should not be shipped back to Pando Moto without prior arrangements.

Return Shipping Options

1. Pando Moto can arrange a pickup, with the return shipping cost deducted from your refund.
2. Customers may choose their own courier but must provide tracking details promptly after shipping.

Exchanges
Pando Moto does not offer exchanges. For a different size or style, place a new order and return the unwanted item for a refund.

Order Cancellation
Orders can be canceled within 5 hours of placement. Contact us immediately if you wish to cancel.

Defective Items/Warranty
For defective items, complete the warranty form. Pando Moto will contact you with instructions, including whether the item needs to be shipped back.