This Website contains information, images, photographs, logos, advertising, music, video, and other contents which are exclusive property of Pando Moto or granted under license by their respective right owners. All trademarks, copyright, patents, industrial design rights, trade dress, registered or not, arising out from the works of Pando Moto displayed on the Website are exclusive property of Pando Moto. The abovementioned signs and materials are protected against unauthorized use by intellectual property laws and you cannot reproduce, totally or partially, publish, transmit, modify totally or partially, or sell any of the material contained in this Website. No right or other claims may be deemed assigned to you as a result of downloading and/or copying the abovementioned materials.
We want to provide you with the best service we possibly can and offer a seamless user experience on our website. As we sell and dispatch products, we’ll need your data in order to send your order out to you, let you know when it’s coming and prevent fraud. We’d also like to use your data to keep you up to date with what we’re doing, including our latest news and offers.
When you provide us with your data to complete a transaction, verify your credit card, place an order, contact our customer services team, arrange for a deliver or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent. This is usually a tick-box on check out, or if you register for our newsletter. If you have opted in, then change your mind at any time, please contact us and we can remove your data records. Email us on firstname.lastname@example.org
If you have agreed to receive them, we’ll send you emails concerning new products, special offers or other information which we think you may find interesting using the email address which you have provided.
You can stop these at any time by:
To keep you as up to date as possible with what’s new at Pando Moto, we may occasionally use adverts and remarketing adverts which will show across other websites, social networks and apps that you visit. They may include products and services that we think you will be interested in, based on what you have viewed or bought on our website. We obtain this information via pixels, tags, cookies or by services that are offered by websites and social media networks.
We love to see what our Pando Moto customers are wearing, having conversations with you and supporting your customer service needs through social media.
If you interact with us on social media, you are consenting and allowing us to interact with you. An interaction can be defined as liking or following our Instagram, Facebook or YouTube accounts, commenting or tagging us in photos or posts and sharing our content. From this interaction, we may collect data that will help enhance your experience with us in the future.
We love to our customers and fans and like to share your social media content through our channels. You can share your intention to have your image shared by tagging us in a photograph or use any of our branded hashtags found on the official Pando Moto instagram here. By interacting with us in this way, you are consenting that we can use images or comments royalty free without limitation. If you are unhappy with us sharing your comments or images, please do let us know and we will remove the image.
Email us on email@example.com with any questions or concerns.
Pando Moto will not disclose any of your information to any third parties except in a situation where it is part of providing a service to you.
Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
Examples of third party providers include:
We may provide third parties with aggregated but anonymous information and analytics about our customers and, before we do so, we will make sure that it does not identify you.
What is a cookie?
The four main types of cookies we use are:
If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Please note that by deleting or disabling future cookies, your user experience may be affected, and you might not be able to take advantage of certain functions of our site.
Please do not hesitate to contact our team on firstname.lastname@example.org
We use your information in a number of different ways depending on how you interact with us. The table below set this out in detail, showing what we collect and why.
|WHAT WE COLLECT||WHY WE COLLECT|
|Purchase History and Saved Items|
|Customer Service Inquiries|
Pando Moto operates on a Delivered Duty Unpaid basis. This means that any outstanding import duties, clearance fee’s, brokerage fees or other additional charges have to be paid by the customer upon delivery of your order.
Contact your local customs authority for more information.
The customer must take full liability for any parcels returned to Pando Moto due to unpaid customs charges or ignored/unseen emails from your customs office or chosen carrier. Any postal charges, returned shipment costs, customs charges and handling fees will be deducted from any due refund or exchange request.
You can return items that you are not happy with within 30 days from purchase. You can download our a Returns & Exchanges form here, please inform us first prior to the return. Please note that Pando Moto is not responsible for any return shipping costs.
Please follow the steps:
You can return items that you are not happy with within 30 days from purchase. You can download our a Returns & Exchanges form here, please inform us first prior to the return.
Please note that for International/non-EU returns we have a charge of 11.89EUR which must be paid by us to Customs Authorities upon receiving returns from International/non-EU countries. The amount stated will be deducted from your payment for products upon refund.
Please follow the steps:
International/non-EU customers only.
Please note that we have a 20 EUR charge for orders which contains with a postcode from our carriers Remote Areas list.
Please check this list here